# Error: wallet_refused

> The balance cannot cover this message

Source: https://docs.vlayers.ai/errors/wallet_refused

- HTTP status: 402
- Retry: No: fix the request first
- details: The wallet's refusal: what the message needed and what was available.

## What happened

The balance cannot cover this message.

## Why

The workspace's prepaid balance cannot cover the message's price, so nothing was sent.

## How to fix it

Top up the wallet (or turn on auto top-up) in the dashboard, then send again.

## Example response

```json
{
  "error": "wallet_refused",
  "message": "The balance cannot cover this message.",
  "requestId": "req-8f2c1d4b",
  "retryable": false,
  "docs": "https://docs.vlayers.ai/errors/wallet_refused"
}
```