# Error: recipient_opted_out

> The person opted out

Source: https://docs.vlayers.ai/errors/recipient_opted_out

- HTTP status: 409
- Retry: No: fix the request first

## What happened

The person opted out.

## Why

This person opted out of messages from this workspace (for example by replying STOP).

## How to fix it

Do not message them on this channel. They opt back in by writing to you again (for SMS, START).

## Example response

```json
{
  "error": "recipient_opted_out",
  "message": "The person opted out.",
  "requestId": "req-8f2c1d4b",
  "retryable": false,
  "docs": "https://docs.vlayers.ai/errors/recipient_opted_out"
}
```