# Error: number_inactive

> The number is not active

Source: https://docs.vlayers.ai/errors/number_inactive

- HTTP status: 409
- Retry: No: fix the request first
- details: `status`: the number's status.

## What happened

The number is not active.

## Why

The number named in `from.phoneNumberId` exists but is not active (for example released, or not yet provisioned).

## How to fix it

Send from an active number.

## Example response

```json
{
  "error": "number_inactive",
  "message": "The number is not active.",
  "requestId": "req-8f2c1d4b",
  "retryable": false,
  "docs": "https://docs.vlayers.ai/errors/number_inactive"
}
```